Privacy Policy
Date of Last Update: Sep.11th, 2025
PLEASE READ THIS PRIVACY POLICY (“POLICY”) CAREFULLY. SUBJECT TO ZONGHENG END USER SERVICE AGREEMENT, THE POLICY DESCRIBES DETAILS ABOUT HOW WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION. IF YOU ARE UNDER 18, DO NOT PROVIDE ANY INFORMATION UNLESS YOU HAVE FIRST OBTAINED YOUR PARENT’S OR GUARDIAN’S PERMISSION. If you do not agree with this policy, you should not use the Platform.
Thank you for reading our Policy and visiting the website www.novelmine.net, along with other related websites, networks, applications (collectively, the “Platform”). Zongheng Culture Inc. (“Zongheng”, “we,” or “us”), uses and maintains this Policy that summarizes when and how your personal information is collected, used, protected and disclosed in connection with your use of the Service(s) (defined below) on the Platform. The literature works, features, functions, and other services provided through the Platform, and where the context permits, software and applications downloaded from the Platform, collectively constitute the “Service(s)”.For the purposes of this policy, unless the context otherwise requires, “you” and “your” means you, the user of the Services, and “information” means information which we collect about you or which is provided to us by you, including your personal data.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).
Please note that Supplemental Terms – Jurisdiction-Specific at the end of this policy may apply to you depending on the jurisdiction from which you are accessing our services and using the Platform, which are deemed to be incorporated into this policy by reference.
1. Personal Information We Collect through the Platform
(1) Active Collection
Personal information may be collected in a number of ways when
you visit or use our Service(s). We may collect information about you,
including your nickname,age gender, your date of birth, email address,
mailing address, phone number, profile photo,geographic area and
other contact and demographic information [2] when you register and
set up an account.
When you make a purchase, we may also collect your credit card or
other payment or billing information ,such as third-party payment
information (where required for the purpose of payment). Personal and
demographic information may also be collected if you provide such
information in connection with creating a profile or group, leaving
comments, posting content, sending an email or message to another user
or participating in any interactive chat rooms, forums, social media
platform or other features on the Platform.,
If you provide
feedback or contact us, or otherwise provide information voluntarily
to us, our employees, or our contractors, the data will be collected
by us as well.
In addition, from time to time we may collect demographic, contact or other personal information you provide in connection with your voluntary participation in surveys, contests, promotional offers and for other activities. You can access certain portion of our Service(s) without providing us with any personal information. However, you will not be able to utilize certain features that require registration or receive materials unless certain information is provided. From time to time we may change the information requested upon registration or with respect to certain features or Service(s), so this may not be a complete list.
(2) Log Files
When you use the Service(s), some information is also
automatically collected, such as your Internet Protocol (IP) address,
your operating system, the browser or mobile device type and language,
access times, the address of a referring website, and your activity on
the Platform. We also use website analytics tools on our Platform to
retrieve information from your browser or mobile device, including the
site you came from, the search engine(s) and the keywords you used to
find our Platform or Service(s), the pages you view within the
Platform, your browser add-ons, and your browser’s width and height
and other information that assists us in improving the Service(s). We
also deliver advertisements and provide website analytics tools on
non-Zongheng sites and Service(s), and we collect information about
page views on these third party sites as well. We treat this
information as personal information if we combine it with or link it
to any of the identifying information mentioned above.
(3) Cookies and Web Beacons
When you use the Service(s), we may send one or more cookies –
small text files containing a string of alphanumeric characters – to
your device. Cookies are small data files that are stored on a user’s
hard drive at the request of a website or the Service(s) to enable the
Website or the Service(s) to recognize users who have previously
visited them and retain certain information such as customer
preferences and history. We may use both session cookies and
persistent cookies. A session cookie disappears after you close your
browser. A persistent cookie remains after you close your browser and
may be used by your browser on subsequent visits to the Service(s).
Please review your web browser “Help" file to learn the proper way to
modify your cookie settings.
Please note that if you delete, or choose not to accept, cookies from the Service(s), you may not be able to utilize the features of the Service(s) to their full potential. We may use third party cookies on our Platform as well to collect and process certain analytics data. We currently do not respond to Do Not Track (DNT) signals. We may adopt a DNT standard if one is established. In the meantime, you may opt out of certain types of tracking, including certain analytics and tailored advertising by changing your cookie settings. We may also automatically record certain information from your device by using various types of technology, including “clear gifs" or “web beacons.” Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on a website or Service(s) or in emails relating to the website or Service(s) to collect certain information and monitor user activity on the website or Service(s). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service(s), the pages or other content you view or otherwise interact with on the Platform, and the dates and times that you visit, access, or use the Service(s). We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.
We may display third-party content on the Platform, including third-party advertising. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third party content on the Platform. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Zongheng. Information collected by a third party in this manner is subject to that third party’s own data collection, use, protection and disclosure policies.
(4) Location Data
We may obtain information from third parties and sources other than the Service(s), such as our partners and advertisers.
information from Third Parties.
You may choose to share certain data with us from third parties or through your use of the Platform, we may collect such third party data. We have set out further detail on the information we receive from third parties below:
Social Networks. If you connect a social network account to the Platform, we will collect information from the social network that it makes available, which may depend on your use and settings on the social network.
Business Partners. If you choose to register to use the Platform using your social network account details (e.g. Facebook, Twitter, Instagram, Google), you will provide us or allow your social network to provide us with your username and
Public Profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL.
Advertisers and Advertising Networks. We use the information collected from you, and your interaction with the Platform and other third party sites, to infer your likely interests to provide you with more relevant advertising
(5) Device Identifiers
We automatically collect certain information from you when you use the
Platform including when you are using the App without an account. Such
information includes:
Identifiers and device information.
We automatically log your IP address, mobile carrier, time zone
settings, device identifiers including mobile advertising IDs, and the
version of the app you are using. We will also collect information
regarding the device you are using to access the Platform such as the
model of your device, the device system, network type, device ID, your
screen resolution and operating system.
Usage data. We automatically log your activity on the Platform, including
the content you view on the Platform, how long you spent viewing
such content,
access times, the URL of the website from which you
came to our site, and other details about your use of and actions on
the Platform.
Customer support information. We
may collect details of your interactions with our customer service,
such as the date, time and reason for contacting us, transcripts
of any chat conversations.
Where you log-in from multiple devices,
we will be able to use your profile information to identify your
activity across devices.
(6) Information from Third Parties.Other Sources
We infer new information from other data we collect, including
using automated means to generate information about your likely
preferences or other characteristics(“inferences”). We infer your
general geographic location (such as city, state, and country) based
on your IP address, system region, Mobile Country Code, Mobile Network
Code, and mobile carrier information.
2. How We Use the Personal Information We Collect
In general, we use personal information we collect to process your requests or transactions, to provide you with information or Service(s) you request, to inform you about other information, events, promotions, products or Service(s) we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Service(s), to better understand the needs of our visitors, and for the purpose for which the information was provided. For example, we may use the information we collect:
• to send you a welcoming email and to contact you about your use of the Service(s);
• to provide the Service(s), products or information you request and to process any transactions in connection therewith;
• to permit you to interact with other members of the Service(s) on our forum, chat, social media or other similar features;
• to provide technical support, customer Service(s) and ensure the continued smooth operation of our Service(s);
• for recruitment purposes, and if you are offered a job or become employed by us, or for other employment-related purposes;
• to respond to your emails, submissions, comments, requests or complaints;
• to analyze user characteristics and usage patterns in order to better understand how our products and Service(s) are used and market them more effectively;
• to display content and advertising that are customized to your interests and preferences;
• to analyze user characteristics and usage patterns in order to better understand how our products and Service(s) are used and market them more effectively;
• to display content and advertising that are customized to your interests and preferences;
• to send you newsletters, surveys, contest and sweepstakes announcements and to notify contest and sweepstakes winners;
• to request feedback, perform research and analysis and to enable us to operate, develop, customize and improve the Service(s) and our publications, products and Service(s);
• to contact you about our or a third party’s Service(s), products, activities, promotions, special events or offers and for other marketing, informational, product development and promotional purposes; and
• to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving the Service(s) or any of our products and Service(s).
In order to offer you more consistent and personalized experience in your interactions with us, information collected through one offering or portion of the Service(s) may be combined with information obtained through other offerings or portions of the Service(s). We may also supplement the information we collect with information obtained from other companies. For example, we may use Service(s) from other companies that enable us to derive a general geographic area based on IP address in order to customize certain Service(s) to your geographic area.
3. How we share your informationWhen We Disclose or Share Personal Information
Unless otherwise described elsewhere in this Policy, we will not
disclose, share, sell or trade any personal information about you that
we collect on the Platform to third parties. We may disclose or share
your personal information to third parties in or outside your country
if you consent to us doing so, as well as in the following
circumstances:
• Any information that you voluntarily choose to include in a publicly accessible area of the Service(s) will be available to anyone who has access to that content, including other users.
• We work with third party service providers to provide website, application development, hosting, maintenance, and other service(s) for us. These third parties may have access to or process information about you as part of providing those service(s) for us. Generally, we limit the information provided to these providers to the extent is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
• We may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
• We also reserve the right to disclose information about you that we believe, in good faith, is appropriate or necessary to: (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of the Service(s) and any facilities or equipment used to make the Service(s) available; or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
• Information about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
• We may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including: (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, Service(s), advertisements, promotions, and/or functionality available through the Service(s).
• We will not share your personal information with other individuals or organizations without your permission.
4. Your Choices
Zongheng may give you certain options to control the collection,
use, and disclosure of your personal information. In such cases, you
may decline to provide or share certain information with us, in which
case we may not be able to provide to you some of the features and
functionality of the Service(s). You may update, correct, or delete
your account information and preferences at any time by accessing your
account preferences page on the Service(s). If you wish to access or
amend any other personal information we hold about you, you may
contact us at [support@novelmine.net]. Please note that while any
changes you make will be reflected in active user databases within a
reasonable period of time, we may retain all information you submit
for backups, archiving, prevention of fraud and abuse, analytics,
satisfaction of legal obligations, or where we otherwise reasonably
believe that we have a legitimate reason to do so.
If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving commercial email from us by sending your request to us by email at [support@novelmine.net] or by writing to us at the address given at the end of this policy. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Service(s).
Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to fifteen (15) business days for us to process your request, and you may continue receiving promotional communications from us during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service(s).
5. Third-Party Service(s)
The Service(s) may contain features or links to websites and
Service(s) provided by third parties. Any information you provide on
third-party sites or Service(s) is provided directly to the operators
of such Service(s) and is subject to those operators’ policies, if
any, governing privacy and security, even if accessed through the
Service(s). We are not responsible for the content or privacy and
security practices and policies of third-party sites or Service(s) to
which links or access are provided through the Service(s). We
encourage you to learn about third parties’ privacy and security
policies before providing them with information.
6. Children’s Privacy
Protecting the privacy of young children is especially
important. Our Site is a general audience site not directed to
children under the age of 13. If you are between 13 and 18 years
old, you must read and accepet this policy under the name of your
parent(s) or guardian(s). Further, you represent and warrant that you
have obtained consent from your parent(s) or legal guardian(s) unless
you indicate otherwise.We do not actively collect personal information
from children under the age of 13.If we discover that we have
inadvertently collected information from children under 13, we will
delete the child’s information from our systems as soon as possible.
If you become aware that personal information about a person under 13
has been provided to us, please immediately contact us through
support@novelmine.net
7. Data Security
The security of your personal information is important to us. We
follow generally accepted standards to use certain physical,
managerial, and technical safeguards that are designed to improve the
integrity and security of your personal information that we collect
and maintain. Please be aware that no security measures are perfect or
impenetrable. We cannot and do not guarantee absolute security. If you
have any questions about security on our Platform, you can contact us
at
support@novelmine.net
8. The security of your personal data
We take reasonable and appropriate technical and organizational
measures to help protect personal data from unauthorized access, use,
disclosure, alteration, and destruction. Unfortunately, the
transmission of information via the internet is not completely secure
and we cannot guarantee the security of your information transmitted
via the Platform; any transmission is at your own risk.To help us
protect personal data, we request that you use a strong password and
never share your password with anyone or use the same password with
other sites or accounts.
9. How long we keep your personal data
We retain your information for as long as it is necessary to
provide you with the service or fulfill the transactions you have
requested or authorized. Where we do not need your information in
order to provide the service to you, we retain it only for so long as
we have a legitimate business purpose in keeping such data, including
to comply with our legal obligations, enforce our agreements, resolve
disputes, and as necessary for the establishment, exercise or defence
of legal claims. After you have deleted your account, we may retain
certain information in an aggregated and anonymised format
10. Where we store your personal dataInternational Users
Zongheng is a United States based company. By using our Services
and providing us with information, you are consenting to the
transferring, storing and processing of your information on computers
located in the United States of America in the manner described in
this Policy. You acknowledge and understand that the laws regarding
personal information in the United States may be less stringent than
the laws of your country or region and may not offer the same
protections or rights as those laws. If you object to your personal
information being transferred or used as described in this Policy,
please do not use this Service.
The information that we collect from you may be transferred to, and stored at, adestination outside of your country. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners.By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy and applicable law.
Location of Processing European Personal Data. We transfer personal data to other countries, some of which have notbeen determined by the European Commission to have an adequate level of dataprotection. When we do so, we use a variety of legal mechanisms, including contracts,to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal data protections,please visit:https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data[1]protection/adequacy-decisions_en
11. Your California rights
Under California law, users who are California residents are
entitled to request and obtain annually information about the personal
information we have shared, if any, with other businesses for their
own direct marketing during the prior calendar year. Alternatively,
the law provides that if we have a privacy policy that either allows
you to opt-out or opt-in to the use of your personal information by
third parties for marketing purposes, we may instead provide you with
information on how to exercise your disclosure choice options. We
follow this alternative, as we do not share your personal information
with third parties for marketing purposes unless you opt-in to such
sharing at the point at which such information is collected.If you are
a California resident and the processing of personal information about
you is subject to the California Consumer Privacy Act (“CCPA”), you
have certain rights with respect to that information.You have a right
to request that we disclose to you the personal information we have
collected about you and to receive additional information about our
collection, use,disclosure, or sale of such personal information. You
also have a right to request that we delete personal information under
certain circumstances, subject to a number of exceptions. To make such
requests, please contact us at the email address provided at the
bottom of this policy. Further, to provide or delete specific pieces
of personal information we will need to verify your identity to the
degree of certainty required by law. If you have an account, we will
verify your request by asking you to send it from the email address
associated with your account or to provide information necessary to
verify your account.
Note that we do not “sell” personal information as defined by the CCPA.You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.
12. EUROPEAN DATA PROTECTION RIGHTS
If the processing of personal data about you is subject to European Union data
protection law, you have certain rights with respect to that data:You can request access to, and rectification or erasure of, personal data;If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal data in a usable and portable format; If the processing of personal data is based on your consent, you can withdrawconsent at any time for future processing;You can to object to, or obtain a restriction of, the processing of personal data under certain circumstances;and For residents of France, you can send us specific instructions regarding the use of your data after your death. To make such requests, contact us at the email address provided at the bottom of this policy. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
We rely on different lawful bases for collecting and processing personal data about you,for example, with your consent and/or as necessary to provide the products you use,operate our business, meet our contractual and legal obligations, protect the security ofour systems and our customers, or fulfill other legitimate interests.
13. Complaints
In the event that you wish to make a complaint about how we
process your personal data, please contact us in the first instance at
[support@novelmine.net] and we will endeavor to deal with your request
as soon as possible. This is without prejudice to your right to launch
a claim with your data protection authority or follow the dispute
resolution process provided in the Terms of Service.
14. Changes
We will generally notify all users of any material changes to
this policy, through a notice provided via the Platform. However, you
should look at this policy regularly to check for any changes. We will
also update the “Last Updated” date at the top of this policy, which
reflects the effective date of such policy. Your continued access to
or use of the Platform after the date of the updated policy
constitutes your acceptance of the updated policy. If you do not agree
to the updated policy, you must stop accessing or using the Platform.
15. How to Contact Us
Please contact us with any questions or comments about this
Policy, information we have collected or otherwise obtained about you,
our use and disclosure practices, or your consent choices by email
at [support@novelmine.net]
Zongheng
Attn: Privacy Policy Request
Please note
that certain types of personal information that is necessary to check
eligibility, such as birth date or age, cannot be deleted unless you
close your Account. However, such information may be modified with
sufficient verification of the new information. Note that the deletion
of your data may lead to the termination of your account and
applicable services.
To have access to your personal information,
you must provide sufficient proof of identification as we request, and
we reserve the right to deny access to any user if we believe there is
a question about your identity. We will respond to all access requests
within 30 days.
Moreover, we reserve the right to retain your
information in our files if we believe it is necessary or advisable to
resolve disputes, enforce the Zongheng End User License Agreement, and
for technical and legal requirements and constraints related to the
Service.